Frequently Asked Questions

How do I go about securing a reservation?

Our booking process is tailored for simplicity and ease of use. You can swiftly navigate through our booking form to select your starting and ending points, indicate passenger and luggage counts, choose the suitable car for your journey, and add any extra services you may require. With our secure payment system via Stripe, you can conveniently pay online to confirm your booking and prepare to embark on your trip stress-free.

What if I encounter difficulties while attempting to book online?

Should you encounter any challenges with our online booking form, you have alternative options for assistance. Reach out to our administrator via WhatsApp, Viber, or by dialing the provided mobile number. Conveniently, all contact details are prominently displayed on our website for easy access.

Are child passengers accounted for in your vehicles?

Infants aged 0 to 2 and children aged 3 to 11 are included in the total passenger count for all vehicles, as they occupy seats requiring special child seats or boosters.

Can child seats be provided upon request?

We can equip any necessary car with a child seat or booster upon request.

What types of vehicles are available?

Explore our fleet by visiting the "Autopark" section of our website.

Do you offer shared transportation?

Our services exclusively offer private transfers; shared transportation is not provided.

What payment methods are accepted?

Payment can be made online via credit/debit card during booking or to the driver in cash or by card upon arrival.

Is a "Meet" & "Greet" service provided?

Upon your arrival, we extend our "Meet" & "Greet" service to welcome you.

How can I locate the driver upon arrival?

Our drivers await you at the airport's arrival hall, identifiable by the sign displaying the lead passenger's name.

What steps should I take if I cannot find the driver?

If you're unable to locate the driver, please contact us immediately via our around-the-clock emergency number.

What should I consider before cancelling my reservation?

To cancel a booking due to uncontrollable circumstances, you must notify us at least 48 hours before the transfer start time. In such cases, a full refund of the amount paid will be issued. However, cancellations made less than 48 hours before the transfer or at the last minute are not eligible for a refund.

How can I modify the details of my booking?

Changes to your booking can be made with a minimum of 24 hours' notice. Last-minute changes are subject to approval.

What is the procedure for specifying different pickup or drop-off locations?

Clearly indicate any alternate pickup or drop-off locations in the "special requests" section of your booking inquiry.

How should I arrange a booking if group members arrive at different times?

If your group arrives in multiple parts but requires the same transfer, we recommend scheduling the pickup time based on the arrival of the last group member.

Are all taxes included in your quoted prices?

Our quoted prices cover all charges, including VAT, luggage, child seats, and waiting time in the event of a delayed arrival (up to 1 hour of waiting time is complimentary).

Do you offer vehicles for self-use with or without a driver?

Our fleet is available solely with experienced and courteous drivers.

What are your regulations regarding smoking and alcohol consumption?

Smoking and the consumption of alcohol and spirits are strictly prohibited in our vehicles.

What is the luggage allowance per passenger?

Upon booking, please declare any excess baggage. Each passenger is allowed two items: one medium-sized and one small-sized, along with a ski or snowboard bag. Additional excess luggage must be notified in advance to ensure appropriate vehicle allocation.

What is your policy regarding waiting time?

Any delays or schedule changes related to arrival or departure times must be communicated in advance. The first hour of waiting time is provided at no extra charge. Additional charges apply for delays reported after the required notice period.

Will I receive an invoice for the transfer service?

We always provide customers with a detailed invoice containing transfer and pricing information.

Do you arrange transfers to car-free resorts?

Transfers to car-free resorts can be arranged upon advance request.

What is your refund policy if I miss my scheduled transfer?

If the initially confirmed service is not provided, resulting in a missed transfer due to our error, a full refund will be issued.

Can you create a tour itinerary for me?

A tour itinerary can be tailored to your preferences, including destinations, dates, preferred car model, and hours of car availability, based on your initial inquiry.